FAQs

Last updated: April 20, 2025

Find quick answers to common questions about shopping with Lustrebeam.

1. When will my order ship?

Orders are processed within 1–2 business days. You’ll receive a confirmation email with tracking details once your order ships.

2. How long does delivery take?

Delivery typically takes 5–8 business days after processing for orders within the United States.

3. Do you offer free shipping?

Yes! We offer free standard shipping on orders $100.00 and up.

4. How can I track my order?

Once your order ships, you’ll receive a tracking number by email. You can also visit our Track Your Order page to check the status.

5. What is your return policy?

We accept returns within 30 days of delivery. Return shipping is free, and there are no restocking fees. Visit our Return & Refund Policy for details.

6. Can I cancel or change my order?

If your order hasn't shipped yet, contact us immediately at lustrebeam@gmail.com. We'll do our best to update or cancel it.

7. What if my item arrives damaged or defective?

8. How do I contact customer support?

You can reach us via:
📧 Email: lustrebeam@gmail.com
📞 Phone: +1 518-843-5151

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